Thanks for looking at our website. We are a full service promotional marketing company and we specialize in one price purchases at rock bottom prices.
We sell custom printed products to businesses, schools, organizations, and individuals. Please see the About Us page for more information about RK Outlet.
2.
Can I order merchandise without an imprint?answer
Yes, absolutely. We sell blank goods all the time.
3.
I see what you have on the website, but I want something else, do you have other products?answer
Yes, we do. The website is a good place to START looking at what products we sell. It is by no means all of what we sell. Please check out our sister website www.rushking.com for a more comprehensive list of promotional items.
RK Outlet specializes in outlet type deals and specials but if you need something aside from what’s featured on this site, please check out RushKing Promotions.
4.
Can I get a sample of the product that I am interested in?answer
Sure, we can send you one free sample of a product that you intend to order from us. Additional samples will be billed. Please note that the sample will come with a random imprint on it.
If you need to see how your logo will look on the item, we can do a sample of the item with the imprint, but there is a fee for that type of order.
5.
How will I know if my artwork/logo will look ok on the item that I choose?answer
RK Outlet order processing includes a paper art proof, at no additional cost to you. After we receive the order, our full service art department will send you via email or fax an art proof
so that you can see exactly how the imprint will be printed. You must approve that art proof before any order goes into production. Until we get approval on the art prood via email or fax , no printing will begin.
6.
I am not sure which item is good for my promotion or my logo, what should I do?answer
The best thing to do is give us a call and speak to one of our representatives. Our staff is skilled in recommending the perfect promotional product and the perfect display for your logo.
Give us a try, we will do our best recommending to you a product that you can receive when you need it and exactly how you need it.
7.
Help, I forgot to order my promotional product and my event is this week, what should I do?answer
First, don't waste any more time, you did that already. You have come to the right site for quick turnaround- that’s our specialty and its included in your bottom line price. Please call our customer service department immediately and we will walk you
through the process quickly and efficiently so that your order can be printed very fast.
8.
What are the shipping costs for the merchandise?answer
All shipping costs are included in your bottom line price. No more tremendous, surprise, shipping charges. That’s all included up front so you know exactly what you are paying.
9.
What other fees will be charged to my order?answer
NO EXTRA CHARGES OR SET UP FEES OR SHIPPING FEES. All products include a one color one location print, (some products even include a full color print!)
and shipping to your address. Please call customer service if your logo has multiple colors.
10.
I found what I am looking for, now what?answer
At RK Outlet you have three options:
A) You can call place your order online using the easy to use navigator. After you complete the online process a representative will be in touch with you to confirm your order.
B) You can call us and place your order with any of our customer service representatives.
C) You can email your information to orders@rkoutlet.com and a representative will be in touch with you to confirm your order.
11.
How can I pay for my order?answer
We accept MasterCard, Visa, Discover or American Express. We must have all billing information.
If that is not an available option, please call us for prior approval to pay by certified check, bank check, money order or company check.
Your payment method must be approved before the order goes into production.
12.
Now that I have placed my order, am I done?answer
Not quite yet. We try to make the process easy and painless, but we still need to have all the paperwork in order. As soon as your order is taken you will receive by
email or fax an order confirmation. This form details all specifics of your order, so that there are no discrepancies or mistakes. You must sign that form and fax it or email it back for the
order to be released to the art department. If there are any necessary changes, make the corrections and fax it back, unsigned and we will send you a revised order confirmation.
As soon as all the information is correct, send it back to us via email or fax so that we can move the order to the art department. The art department will work on your logo or
art information and send you a proof to sign. The entire imprint will be on that proof. If it is not on that proof it will not be printed. The order will not go into production
until the art is signed off as well.
13.
How do I send you the art work?answer
It is best to email your logo, text or information to art@rkoutlet.com. Please reference an order number or your name in the subject
line. An artist from our team will email you back an art proof and information. Sometimes art work is hard to see or work on. Please make every effort to
send high resolution artwork. We prefer Adobe Illustrator, Adobe PhotoShop, or EPS files. If the artwork is provided as a TIFF, JPEG, or BMP we will try to
work with it. If there are any problems we will notify you. Please note that many customers have internal computer programs that create the art images,
don't assume that our computers are equipped with those programs. Please call our art department to verify that a particular file can be opened.
14.
Wait, I do not have my logo on the computer, what if I can not email it?answer
Well, if you just need text then call us up and tell us what the text is that you want it to be and we will fax you or email you a proof. If you have a printed logo, then you must mail it to us so that we can recreate the image.
We do NOT accept faxed artwork, it is just too blurry to work with and you will not be satisfied with the results.
15.
I do not have an email address or fax number, how do I get my order confirmation or art proof?answer
Well, the best bet is to see if someone near you has one, or your order will be delayed. If not, we will mail you the order confirmation and art proof.
The order will be put on hold until both signed documents are returned to us.
16.
Can you make us up a corporate logo?answer
At this time we don't specialize in corporate identities. What we do though, at no additional charge, is provide some assistance to working with
your logo or coming up with a basic graphic for you. If you instruct us we can add a particular picture or align some graphics or words. For more complex artwork needs
please see our sister site at www.rushking.com.
17.
When will my credit card be billed?answer
We bill your credit card soon as your order is confirmed and your art proof has been confirmed as well.
18.
Can I order assorted colors of the product that I want to order?answer
That's a difficult question to answer without knowing specifics. In general, you can order assorted colored products.
The following limitations do apply. First, we do not have all colors of all items in stock at all times. Our products are extremely popular and
we tend to run out of stock on some popular colors. Please call and clarify with us what colors we currently have in stock. If you request an
assortment we will give you an assortment of colors in stock at the time that you placed the order. Next, some products we would need to charge
a broken box charge to pick out different colors. We will advise you if there is going to be an additional charge at the time that you place the order.
Next, if you do order a few different colors, we can only guarantee the colors in stock and a two or three different colors. Please keep in mind
that the imprint color that you are going to choose needs to be able to print well on each color that you pick of the item. If we would need to change
imprint colors, there would be an additional screen charge.
19.
When will I get my order?answer
Depending on which item you choose determines your order time frame. Production time does not start until the order is
confirmed, and the art is signed off. All items on RK Outlet ship out within 3 business days and usually sooner. Once the item ships, it is no
more than 3 business days in transit to your location. For a more detailed answer regarding the actual item you need to order, please call customer
service. Some items can arrive as soon as the next day – please inquire though to be certain.
20.
Can you guarantee my in hand date?answer
At RK Outlet we work very hard to make sure you have the order by your date if not before. All orders are
monitored throughout the process to make sure that we are running on schedule. If for any reason, there are any delays you will be
notified of ship time, and if necessary switch to a different item. We have a 99% on time rate and we pride ourselves with making
sure all orders run on time. If necessary we have overnight crews to do anything necessary to get all orders out when they are
supposed to get it. Please note that once we ship the order from us to you, we cannot be responsible for problems that might pop
up with UPS. We will ship using the appropriate method, but occasionally UPS or FED EX does have problems. RushKing Promotions stands
behind our warehouses but once the shipper has the order, we cannot be responsible for shipper delays.
21.
Can I cancel my order after I have placed the order?answer
It really depends on what stage we are up to in the process. If you place a web order or a phone order and change your mind immediately you may tell one
of our representatives to cancel out the order. If you confirm your order and decide to cancel once the art department has sent you an art proof we will charge a cancellation fee.
Those fees are for our time in working on the order, pulling stock and/or setting up your artwork. If we already started production on the order it really is too late to cancel
the order. Please call our customer service department and they will check what stage your order is up to and warn you about the possibility and costs of canceling an order.
Our goal is customer satisfaction. We work very hard on each order. We will do whatever is possible on the day the order is placed to let you know about all fees and
circumstances so that there should be no necessity to cancel any order at any later point.
22.
I got my order, and I do not like it. What now?answer
What is wrong with the order, is the item not what you expected, is the imprint wrong. You will have to call us to discuss the problem with a representative.
23.
What happens if my order comes broken?answer
We know that this can be frustrating. If an order arrives and appears to have been damaged during shipping please call us at once. We need to know about
any broken product right away so that we can either reprint what was broken or give you a credit for those pieces. We will discuss with you and decide what will work better for us.
We need to make a claim with the shipper and if we need to do a reprint we need to make sure we have the printing screen still available. Please let us know the total number of
broken pieces within 7 days of receipt of an order so that we can proceed quickly to get the situation fixed for you.
24.
I am a distributor and want to purchase products for my customers, is there any relationship that we can set up?answer
We have many distributors that purchase with us. Our policy is that we want to make a mutually beneficial
relationship. We charge you standard pricing on the first order and as we see repeat orders from you, we will establish a discount
program with you. Many people contact us and don't bother coming through with future orders, that's why we like to see some history
before we can set up the relationship.
25.
Are you a member of any organizations?answer
Yes we are a member of the Advertising Specialties Institute (ASI).
Testimonials
"I'm so glad I found RKoutlet. The price I saw on the screen, was the price I paid. I ordered them Monday and received them Friday. I am definitely using them again."
